Warranty and Refuse

RETURN POLICY (ONLINE STORE)

What address should I send the item I want to return?

If you want to refuse the items purchased on the online store, you must send the package back to the HOKEJA PASAULE office warehouse:
Rūsiņa iela 1A, Rīga, Latvia, LV-1003.

 

How long can I take to return the item?

The item can be returned within 15 calendar days from the date of purchase.

 

How to send the products I want to return?

Carefully repack the product by attaching the original bill of lading in package.

You can return the item using any carrier of your choice. We recommend the use of parcel tracking services to ensure the safe arrival of your parcel to our warehouse.

The money for returned products will be transferred back to your bank account within 5 (five) business days after the product return date.

In the case of return or exchange of the products, the delivery fee for the order is not repaid or reimbursed!

If you wish to use your right of withdrawal, you must consider the following suggestions:

- Check but do not use the product;
- Keep and do not damage the original packaging and equipment of the product.

With the shipment of the package, you will be sent an e-mail with Tracking Number, by which you will be able to track the movement of your package.

 

Is it possible to exchange the returned items directly?

No, direct exchange of returned items is not possible. You can exchange the product by returning it to the e-shop and ordering the correct product instead.

 

Can items purchased in the online store be returned or exchanged in Hokeja Pasaule stores?

No, the items purchased in the online store can be returned only by delivering them directly to the Hokeja Pasaule office: Rūsiņa iela 1A, Riga, bringing them by yourself, using the courier service or OMNIVAS parcel terminal, indicating T/C Mols-Krasta Street 46 and telephone no. (+371) 28 3939 89

 

If you have more questions about returning, ask us on e-mail [email protected]